Returns & Exchanges

At RATIO Watches, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return window for items in their original, unworn condition. If your new watch doesn't meet your expectations, our streamlined process ensures a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack the watch in its original presentation box, including all manuals, warranty cards, and protective films.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the item's condition, we will process your refund or ship your exchange within 3-5 business days.